Apr 16, 2011

Best Burger Threatens to Sue the Omani Cuisine

I received a very strange email today from Best Burger – the burger joint in Zakher Mall. Even though my review of Best Burger was generally positive, they were not happy about the fact that I thought that their branding and menu design was ugly, and for some reason they think that my photograph of the seating area is harmful to their reputation because it shows the restaurant empty and therefore I am not allowed to put that picture. They want me now to ‘make a positive resolution’ before they ‘review legal implications’.

It is unfortunate that Best Burger does not appreciate all the publicity that the Omani Cuisine has given to their restaurant on this blog, Twitter, and Facebook, and they now wrongly feel that they are entitled to tell me to remove my post from this blog because according to them it will make their ‘business and reputation bleed’.

This is a classical example of how businesses do not understand the new reality of the internat in that they cannot control what people say on the internet. Legally speaking my post does not in anyway qualify as defamation under the Omani Criminal Law because it cannot reasonably held to constitute an insult. You can learn more about the criminal offense of defamation in Oman by reading this old post I wrote on the subject at myITLawyer.com.

It goes without saying that I have no intention of editing my review to please the owners of Best Burger, I believe that my review is fair and offers constructive feedback for Best Burger on how to improve.

Well, I guess I will continue to have my burgers at B+F like I always have.

NOTE: I KNOW THAT ALL OF YOU WILL BE HATING ON BEST BURGER FOR THEIR RIDICULOUS ATTEMPT TO SUE ME, BUT PLEASE REFRAIN FROM INSULTING THEM AS I WILL HAVE TO DELETE ANY INSULTS IN ORDER TO AVOID LIABILITY UNDER THE TELECOMMUNICATIONS LAW. CONSTRUCTIVE FEEDBACK IS ALWAYS WELCOMED THOUGH.

  • Eta Architect

    I have read the review and nothing wrong with it? Oman Cuisine is Oman’s Bible to nice foods and great restaurants.

  • http://profiles.google.com/fatoomster Fatma Alsaleh

    This is Best Burger taking on a Benihana approach to the internet, the domino effect if you may..

  • http://profiles.google.com/mdq1987 maria alshamsi

    that’s right stick to your believes , I think they really lost their customers today.. nthey should have been positive in their attitude and took constructive criticism and turn it into action if they r really committed in pleasing their customers!n! this – am gonna sue you- attitude is very unprofessional and weak .. nI don’t think am going there again.

  • Mohammed

    I actually liked Best Burger when I had it sometime ago (and have been wanting to go again). The service was decent too. But I like freedom even more. You cannot curb anybodys right to freedom and constructive criticism, which is what this website did, and in my quest for Omani Cuisine’s support, I will never go to Best Burger again. nnAnd let me also add that although I may sometimes not agree with Omani cuisine’s reviews, I still support and acknowledge the great service that Omani Cuisine is doing to the public.nn

  • Bindu

    Hi there. This is Bindu Rai from Emirates 24|7 news website in Dubai. We would like to do a story on the recent turn of events with your review and Best Burger. I would sincerely appreciate if you could email me a contact on bindu@emirates247.comnnThank you!

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  • http://profiles.google.com/secretsalalah Secret Salalah Directory

    This is a sterling opportunity for the restaurant to up its game.nStep 1: THANK OmaniCuisine for the feedback and publicity, and commit to being more attentive to servicenStep 2: Offer a free meal to the first ten readers who respond with a suggestion. nStep 3: Enjoy the profits of building a better community with customers. nAlthough the case has been resolved, I congratulate OmaniCuisine for a breakthrough case study on the power of the social web in Omani customer service. nPeople, look and learn.

  • http://profiles.google.com/osamah Osamah Abdullatif

    What a bunch of idiots. I liked their food and been there a bunch of times. Now I’m not so sure if I want to go there again. And here’s the thing, I heard about them first on Twitter! And to think that if these geniuses had counted to ten before firing off their email they’d have saved themselves from coming out looking like assholes in this whole story.nnHow hard would it have been if their email instead was “Hi, thank you for writing about our restaurant. We’re sorry you were not 100% satisfied with your experience. We’d like you to come by again and meet us so that we can discuss this and gain from your insight. Please call us on….. “?nnI suggest they look up Wild Peeta online and learn about the power of social media in brand building, even in this side of the world.

  • http://www.orphicpixel.com Mars

    naaah! If i were the shop owner, I will be glad for a review of my product… tsk tsk tsk, internet marketing 101

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